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Privacy Policy

Last updated: 25 March 2026

1. Who We Are

This website is operated by A Wilkinson Company Ltd, trading as AWC Group. We provide Pest Control, Fire Safety, Hygiene Services and Locksmith services across Bedfordshire, Buckinghamshire, Hertfordshire and surrounding areas in the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

2. What Data We Collect

When you submit a contact or quote request form on our website, we collect the following personal data:

  • First name
  • Last name
  • Email address
  • Phone number
  • Service required
  • Message content

We do not collect any special category data (such as health, biometric or genetic data) through our website.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

  • To respond to your enquiry or quote request
  • To provide you with information about our services
  • To arrange and deliver the services you have requested
  • To communicate with you about your booking or service

We will not use your data for marketing purposes unless you have given us explicit consent to do so.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Consent: When you submit a contact or quote form, you consent to us processing your data to respond to your enquiry.
  • Legitimate interests: We have a legitimate interest in processing your data to manage enquiries, provide quotes and deliver our services. We ensure this does not override your rights and freedoms.
  • Contractual necessity: Where we need to process your data to fulfil a contract for services you have requested.

You may withdraw your consent at any time by contacting us using the details provided in Section 10.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Form submissions are transmitted securely and stored with restricted access.

Email delivery of form submissions is handled by Resend, a third-party email service provider. Resend processes your data solely for the purpose of delivering form submission emails to us. Resend's servers may be located outside the UK; where this is the case, appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Third-Party Services

We use the following third-party services that may process limited data:

  • Resend: Used for email delivery of form submissions. Resend processes your name, email address and message content to deliver your enquiry to us. For more information, see Resend's Privacy Policy.
  • Google Fonts: We use Google Fonts to display typefaces on our website. When you visit our site, your browser may make requests to Google's servers to load font files. This may transmit your IP address to Google. For more information, see Google's Privacy Policy.

We do not sell, rent or share your personal data with any other third parties for their own purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

  • Enquiry data: Retained for up to 24 months from the date of your last interaction with us, unless we have an ongoing service relationship.
  • Customer data: Retained for the duration of our service relationship and for up to 6 years afterwards to comply with legal and regulatory obligations.

After the applicable retention period, your data will be securely deleted.

8. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data where there is no compelling reason for us to continue processing it.
  • Right to restrict processing: You can request that we limit the way we use your data.
  • Right to data portability: You can request a copy of your data in a structured, commonly used and machine-readable format.
  • Right to object: You can object to our processing of your data where we are relying on legitimate interests.
  • Right to withdraw consent: Where we rely on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@awcgroup.uk. We will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website does not use cookies for tracking or analytics purposes. No advertising or third-party tracking cookies are placed on your device when you visit our site.

Third-party services such as Google Fonts may set their own cookies when loading resources. These are not within our direct control. Please refer to the respective privacy policies linked in Section 6 for further details.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.